TL;DR: Specializing in information architecture at Squarespace, leading developer documentation initiatives.

Staff Technical Writer | New York, New York

• Coach 600+ engineers on technical writing, including what to document, where it lives, and how to structure it, raising the quality and findability of internal documentation across the Engineering organization. 

• Design, build, and iterate on AI-powered content workflows using Claude, ChatGPT, Cursor, and Model Context Protocol (MCP) integrations, enabling engineers to draft, review, and maintain documentation at scale. 

• Partner with engineering teams to write complex technical documentation and scope developer-facing documentation projects from kickoff through publication. 

• Advise teams on information architecture (IA) for the developer portal (Backstage) so documentation is organized around how engineers actually search for it. 

• Build and lead training sessions on writing standards and documentation tooling for engineers at every level. 

• Own the Technical Writing knowledge base of style guides, how-to guides, templates, and resources that let engineers self-serve.

Senior Technical Writer | New York, New York

TL;DR: Specialized in API documentation and developer resources.

• Owned and maintained all documentation for Attentive’s API doc site, which includes API documentation, setup guides for third-party integrations, website tag implementation, and various how-to guides for developers.

• Created and maintained help guides in Attentive’s Help Center for our self-service platform.

• Developed and rolled out internal processes, such as help center and API doc requests, knowledge briefs, workflow to update our content, and more.

• Participated in weekly leadership meetings to discuss launch requirements for product releases.

• Built various internal dashboards for Attentive’s Help Center and API doc site to enable different teams to view and compare metrics across the company.

• Researched and implemented new tools for the Technical Writing team while also being the team expert for our content management system, docs-as-code tools, and more.

Technical Writer | New York, New York

TL;DR: Solo technical writer that specialized in creating and managing documentation and establishing the technical writing function.

• Managed the entire Help Center as the only Technical Writer for four separate products: Supply Side Platform, Demand Side Platform, Data Management Platform, and Cortex Fleet Platform.

• Established a style guide for the Vistar Media Help Center that includes basic writing principles, voice and tone of the Vistar brand, and miscellaneous guidelines.

• Created and published weekly release notes, which included product updates, bug fixes, database maintenance announcements, and API updates.

• Launched the rebrand of Vistar’s Help Center while ensuring that existing documentation followed the new, rebranded format.

• Participated in weekly engineering sprints, product meetings, and client services meetings to ensure that go-to-market documentation for product releases were drafted and ready for publication.

• Implemented analytics configuration to gather Help Center metrics to enhance existing articles and provide data to relevant teams to make product or client-facing decisions.

Senior Technical Writer | San Francisco, California

TL;DR: Specialized in release notes and external developer documentation.

• Created and managed weekly release notes, which include product announcements, API updates, bug fixes, and feature enhancements.

• Researched and developed content based on technical design documents, engineer code in GitHub, and QA test results in TestRail.

• Implemented and maintained third-party software to walk users through the platform, which increased customer engagement and collected data to recognize behavior patterns and obstacles.

• Contributed to building out new documentation infrastructure, processes, style and material guides.

• Developed user interface copy for error messages, help text, and new features using our style guide to ensure unified terminology throughout our platform and documentation.

• Collaborated daily with cross-functional teams including software engineers, quality assurance engineers, product managers, product designers, marketing, training, technical account managers, and customer support.

Content Writer & Strategist | Mountain View, California

TL;DR: Specialized in managing internal product documentation, launch support, and knowledge base improvements for Google Play.

• Supported daily operations and product launches of Google Play while focusing on deadlines, project management, and securing necessary information for full support of launches.

• Documented potential questions, issues, and solutions for confidential products while managing the localization and publication for the day of launch. 

• Facilitated discussions around improving Google’s internal Knowledge Base by analyzing top user issues and uplifting knowledge base articles, improving resolution rate of user issues by an average of 10%.

• Standardized documentation outlining roles and responsibilities for all levels of support for Google Play Apps, Music, Movies & TV, Books, and Newsstand.

• Developed product knowledge articles, troubleshooting guides, and canned responses for support agents to use, ensuring critical issues are targeted with appropriate solutions.

• Collaborated with cross-functional stakeholders, including software engineers, marketing, support managers, quality assurance, training, and site leads to focus on top-contact drivers and ensure the appropriate content is targeted.